Managing Seller Performance Metrics and Complaints – John Cavendish – Amazon Legends – Episode #174
12/08/22 Nick Uresin
Our guest today is John Cavendish, the CEO & Founder of Seller Candy. John owned and operated multiple 7-figure brands on Amazon, leading him to start a full-service Amazon agency. In this episode, he discusses managing seller performance metrics and complaints.
Takeaways:
- Try to avoid negative ratings on your product.
- Amazon is not as easy as it used to be, it would be hard to remove a negative rating from your product.
- Make sure you respond to all your customer’s questions.
- Make sure to aim for 100 percent seller feedback.
- Use FBA to achieve positive seller feedback and stay on top of the posting.
- Amazon’s Twitter page is a great medium to get fast Amazon seller support.
Quote of the Show:
When a seller has been around the dead end and Amazon says we will not respond anymore, it doesn’t mean anything. Amazon will respond and it is not the end of the world.
Links:
- Personal – LinkedIn: https://www.linkedin.com/in/thejohncavendish/
- Seller Candy – Website: https://sellercandy.com/
- Seller Candy – LinkedIn: https://www.linkedin.com/company/sellercandy/
- Seller Candy – Facebook: https://www.facebook.com/SellerCandyPro
Amazon Legends is sponsored by Argometrix, the authority on, and a leading supplier of, competitive intelligence for online retail. To learn more, head over to https://argometrix.com/
Sponsors
A2X Accounting
A2X is a world-class software company which automates accurate ecommerce accounting for thousands of ecommerce businesses worldwide. Whether you are selling on Shopify, eBay, Etsy, Amazon or Walmart, A2X will give you confidence your financials are accurate and the insights you need to run your ecommerce business efficiently.
Use the following coupon codes to receive discount on A2X Accounting services:
- COUPON1
- COUPON
Helium10
An eCommerce suiteto manage and sell products, find keywords, identify trends, optimize listings, streamline advertising campaigns, and more on Amazon.
Use the following coupon codes to receive discount on Helium10 services:
- ARGOMETRIX10 – 10% off onall plans (including annual plans)
- ARGOMETRIX50 – 50% off on first month
Carbon6
Top 1% Amazon sellers rely on Carbon6 tools to scale, optimize, and stay ahead of the curve.The C6 suite of tools makes it simple to optimize and streamline every aspect of your Amazon business.
-
PixelMe -
SellerTools -
AMZAlert -
ZonTools -
ScanUnlimited -
PPCEntourage 
MerchNinja-
PrettyMerch -
SoStocked
Use the following coupon codes to receive discount on Carbon6 services:
- COUPON1
- COUPON2
eComBalance
eComBalance offer monthly bookkeeping services for growing eCommerce brands, agencies, and software companies.
Click here to sign up for eComBalanceand get 1 month free.
Spread the word!
If you enjoyed listening to this podcast, then please support me with a review on Apple Podcasts. It's easy and takes 1 minute! Just Click here to head to Apple Podcasts and leave an honest rating and review of the podcast. Every review helps!
About the Host:
